UCD International Study Centre

COVID-19

Correct as of 13.05.2020 at 12:00 GMT

Local support information for current students

Question Answer
What is the latest health guidance for Ireland on COVID-19? You can find the latest health and travel advice on the Irish Department of Health website. We advise that you check this regularly before making any travel plans as this is an evolving situation and advice is constantly changing.
Is the university or ISC open? In the light of the current situation within Ireland, we have taken a decision to suspend classes at UCD International Study Centre with all teaching and learning continuing online until further notice.

We will be sharing specific information with all students on how to use and access your learning online so please keep checking your emails and look out for this guidance.

Should you wish to contact a member of the Welfare Team, Student Services or progression support staff please contact them via email directly.
What campus facilities are currently available? Teaching and assessment has now been fully moved online. The UCD campus is now closed apart from campus residence.

The Library services are available via Remote Access Arrangements Information, which includes links to essential UCD Library contacts, services and resources for UCD researchers, lecturers and students.
Can I stay in my accommodation? Currently, University accommodation is remaining open. You should continue to monitor your emails regularly and pay attention to advice from your accommodation provider.
I live off-campus and my landlord has asked me to move out. I am unable to travel home. Who can assist me? Students who are well and living in rented accommodation off campus who face housing problems because of COVID-19, e.g. if a landlord requires the property, may now apply for on-campus accommodation. These students should contact residenceroombooking@ucd.ie.
What should I do if I am in Ireland and I feel unwell? If a student shows symptoms of COVID-19 they should follow medical advice from the Irish Department of Health which is found below. They should also contact the Study Centre for information.

It can take up to 14 days for symptoms of COVID-19 (Coronavirus) to show.
The main symptoms to look out for are:
  • Cough – this can be any kind of cough, not just dry
  • difficulty breathing
  • fever (high temperature)
Other symptoms are fatigue, headaches, sore throat, and aches and pains.
The National Public Health Emergency Team has advised anyone who has symptoms to self-isolate for 14 days.

More information on symptoms of COVID-19 (Coronavirus) is available from the Health Service Executive.

Do not visit a doctor or emergency department. Phone them first. This is to ensure you do not accidentally put other people at risk. If you do not have a doctor, phone 112 or 999.

Study information

Question Answer
Is my course available online? Yes, next term’s programme will be delivered online and ISC staff will keep in contact with you regarding access. You should already be in contact with Centre staff about this.
How will you monitor my attendance? As teaching is moving to online learning, attendance will be monitored through engagement with online learning. More details will be provided by your tutors. Please continue to monitor emails for further information.
How can I complete my exams? We will provide more guidance on assessments and exams relating to specific programmes of study in due course. These will be in line with approaches taken by University College Dublin and, as appropriate, with guidance that is due to be issued by the Irish government’s Department of Education and Skills.
Is there any change to the progression requirements? Currently, there has been no change made to this aspect of our programmes. Students will continue to work towards the same targets, and we will be supporting you to achieve these through online sessions.

When you progress you will of course be supported in your transition to degree programme studies at University.
I want to withdraw from my studies. What should I do? We are committed to working with every student on the options to continue studying with us. You will be encouraged to continue with your course, where possible, by online delivery to ensure you can still achieve your academic and career goals and progress to your chosen university degree, on time, from wherever you are in the world.

If, within 21 days of starting your course, you decide not to continue with your studies, you can select to defer your place to a future on-campus intake, or withdraw from your studies with a full refund. You should discuss any plans to withdraw from your studies with your tutor.

If you choose not to continue with your studies more than 21 days after your course has started, you have two options available:
  • You can choose to your defer your place and we will work with you to find an alternative study plan so you can begin your studies at the next available intake that offers on-campus teaching in your chosen study destination.
  • You can choose to withdraw from your studies, and our usual cancellation and refund policy will apply.
Please refer to the Terms and Conditions page on our website for further information. If you do not wish to continue with your studies, please contact your College or Study Centre.

Additional Information

Where should I go if I have further questions?

Student wellbeing is always our top priority and we understand this is a challenging period for you. Students are always welcome to speak with any member of our team at the International Study Centre for support.

Alternatively, you can send enquiries to globalstudentsupport@studygroup.com.

Coronavirus (COVID-19) – Our latest guidance and updates, including information for current students, frequently asked questions and our move to offering programmes online.